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Our plan to qualify a clinic, agree a paid pilot and earn continued use.
Our first commercial milestone is one clinic paying for a useful inventory and replenishment service. A demo, a meeting or an expression of interest does not establish that milestone. We will record it only when a customer agrees to the service and the agreed payment is received.
No paying customer or active sales pipeline is claimed here. This page describes the work needed to reach that point.
Begin with a small outpatient clinic that orders routine consumables repeatedly, has someone responsible for stock and has a reachable operations or purchasing decision-maker. Choose one geography the team can support. This is a segment to test, not a validated market conclusion.
Prioritize clinics that can describe a recent stockout, an urgent reorder, unreliable counts or too much time preparing orders. Learn which problem is costly enough to change the current process before proposing features.
These are founder work targets, not completed outreach or promised conversion rates:
If conversations do not confirm a repeated problem, revise the segment or offer. Do not add supplier or payment features merely to keep an unqualified prospect interested.
Ask the clinic to describe its last shortage and last replenishment order. Learn where counts are kept, how supplier quotes are obtained, who approves an order and what happens when delivery differs from the invoice.
Identify the daily user, operational sponsor, purchasing approver and budget owner. Confirm who can sign a pilot agreement and when that decision can be made. Request only the minimal non-patient data needed to understand the workflow.
The first offer is a fixed-scope inventory and replenishment pilot: setup for the agreed storeroom and items, staff training, a defined support cadence and a final results review. Supplier sourcing and automatic real-money purchasing are included only if separately agreed and ready.
| Proposal item | What must be agreed |
|---|---|
| Scope | Site, items, staff roles, supported workflow and explicit exclusions. |
| Term and delivery | Start conditions, duration, onboarding tasks and review date. |
| Price and billing | Pilot fee, currency, payment schedule, tax treatment and any cancellation or refund terms. |
| Value | Baseline, success targets and how results will be assessed. |
| Service | Support availability, data handling, recovery and offboarding responsibilities. |
| Continuation | The ongoing service offer and the decision required at the end. |
Set a price after understanding the buyer's budget, the value of the problem and the cost of setup, hosting and support. There is no published price or guaranteed saving yet. Separate CareCart's service fee from money the clinic spends on supplies.
If an unpaid design partnership is necessary, give it a fixed term, defined contributions and a paid-conversion decision. Do not count it as a paying client.
Deliver the pilot, review results with the sponsor and document unresolved issues. Ask for continuation only when staff can use the product and the agreed value is visible. Confirm the recurring scope and support cost before quoting an ongoing subscription.
The stronger commercial signal is renewal or expansion after measured use. Publish a case study only with the clinic's permission and enough context to support its claims.
Keep contact details, interview notes, agreements, pricing negotiations and invoices in an approved private system. Public docs should contain consented findings and confirmed milestones, not customer records.